FAQ
Quick answers to the questions staff ask most.
I forgot my password. What now?
Ask an Admin. They can open your user record and issue a new password. If your account is an Admin or Super Admin account, ask a Super Admin. Once you are in, you can pick your own password from your user menu at the top right.
I know my password but cannot sign in.
Your account may have been switched off. A switched-off account cannot sign in or do anything, whatever its role. Ask an Admin or Super Admin to switch it back on.
Why can I not see a menu item or page that a guide describes?
What you see depends on your role. Every guide lists the roles that can do the task, and the Who can do what page shows all of them side by side. If your role is not listed, ask someone with the right role to do it or to change your role.
Why is my Dashboard nearly empty?
The Dashboard shows different cards for each role. An Operator sees only a link to Stage Control, a Viewer sees only voting figures, and Finance sees nothing there because their work is in the Vote Orders and Payment Requests lists.
I am a Tabulator and my Contests and Rounds lists are empty.
Tabulators only see the contests and rounds they are assigned to. If nothing is listed, you have not been assigned yet. Ask an Admin to add you to the crew.
A guide mentions a button but I do not see it. Why?
Two things hide a button: your role, and the state of the round. Some actions stop once the round has begun or been released. For example, a round judge can only be changed before the round opens, and staff deductions can only be recorded until results are released.
What does Compute do?
It works out placements from the scores entered so far. You can compute again after any change. Nothing becomes visible to the audience until the results are released.
What does Release do?
Release makes a round's results official, so results pages and the stage screens can show them. An Admin can withdraw a release again. See how scoring and results work.
Can results be changed after they are released?
Not while they are released. Staff deductions can no longer be recorded once results are released. An Admin can withdraw the release, make the change, compute again and release again.
A judge's device died or stopped working. What can we do?
Check the panel coverage tab to see which scores are missing. A Moderator or Admin can enter or amend a judge's scores from the Scorecards tab, for example from a paper sheet. Blank scoresheets can be printed beforehand by a Super Admin, an Admin or an Auditor, or by a Tabulator on a round they are crewed on.
Two entrants have the same total. Who settles it?
The round's tie-break rules try first. A tie they cannot settle is flagged, and an Admin records the decision with a reason. If you compute again afterwards, the recorded decision is replaced, so record it again.
Can judges sign in to the admin panel?
No. Judges score through their own scoring link and never see the admin panel. An Admin issues that link from the judge's user record, under Judge portal access.
What does "captured" in the badge at the bottom of every page mean?
The badge shows which Tallybox version this guide was written for and the date its screenshots were taken. If your panel looks a little different, it may be a newer version.